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Privacy Policy

Delivery Policy:

We Only Ship within UAE.

Below AED 500, the delivery cost is AED 25.

Above AED 500, the delivery is free of charge.

beloved.ae will take great care to ensure that you receive all LOVEly purchased items in perfect condition and in a timely manner with no faulty or wrong orders.

We deliver every day from 10:00AM and 5:00PM (Sunday toThursday). All orders received by beloved.ae before the cut-off of 5pm will be processed and delivered within 24 to 48 hours. A confirmation e-mail will be sent at the e-mail address you provided when you registered your order. In the same manner, an e-mail will also be sent if your order has been disapproved or discontinued for whatever reason.

We will only attempt to deliver your order once in the requested time slot to the delivery address that you have provided. Please note that a further charge is payable for the second delivery attempt if the first attempt fails unless this is the fault of beloved.ae and this delivery failure was logged at the first attempt.

All orders will be delivered by our delivery company using temperature controlled vehicles. We will make every effort to deliver within the time-slot stated in your order, but the Company will not be liable for any possible loss caused by late delivery.

At beloved.ae, we understand the importance of ‘On-Time’ delivery, so please notify us either by telephone or email if you do not receive your goods within a reasonable time.

To track your order please use your tracking number and visit www.menavip.com.

Order Availability

Products on beloved.ae are readily available for sale as long as they are in stock. Any buyer shall be notified through e-mail or by phone for orders which cannot be fulfilled for the time being.

If you are looking for a very specific product, you are welcome to share your request and we will do our best to get it as soon as possible for you.

Refund & Returns Policy

We are absolutely positive that you will be completely in LOVE with your purchased products, however, beloved.ae accepts the return of grocery items purchased through its website, including food, personal care and homecare items, only if items arrive in bad condition; damaged or leaked. Refunds for any item returned to beloved.ae will be in the form of store credit only via a voucher which you can redeem using a code which will be emailed to you.

Return vouchers will only be offered if the product is in its original packaging, unopened, unused and returned via the driver within 48 hours of your delivery.

No return/refund is acceptable for any product that arrives in good condition, and beloved.ae reserves the right to limit or refuse the acceptance of return of certain products at any time and for any reason.



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Cash on Delivery for Buy It Now items

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